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Customer Success Manager,
Strategic Accounts

Full-time | Houston, TX | Hybrid

Posted 1/7/26

Overview

The objective of the Customer Success Manager – Strategic Accounts (CSM-SA) role is to maximize the value our most important customers receive from Arbo leading to renewals, expansions, and brand advocates. You will drive growth at the intersection between customers, product, sales, and marketing. By understanding strategic accounts’ business objectives, data systems, and culture, you will enable the best solutions across the Arbo offering: Arbo analytics, ArView research, and ArboIQ analytical services.

This role will manage 5-10 high-value accounts and own processes including account planning, relationship management, user onboarding, and customer operations-related CRM data and workflows. Additional responsibilities will include periodic support of marketing and product efforts such as new product discovery, case study creation, and consistently contributing to Arbo’s LinkedIn presence by leveraging your personal brand and profile.

Success requires embracing the Arbo brand and culture and collaborating with the product, sales, and marketing teams to meet or exceed revenue retention and expansion targets.

This is an exceptional opportunity for an entrepreneurial professional to grow a company and their career by directly managing strategic accounts, building deep industry knowledge, and developing relationships with senior executives.

You’ll own valuable and meaningful work from day one and deliver for our customers.

About Arbo

Arbo is a dynamic data, analytics, and services company that transforms regulatory and market data into business intelligence trusted by market leaders in energy transportation, trading, and marketing. Arbo customers receive trustworthy data and insights with viewpoints and differentiated intelligence tailored to provide a foundation for strategic decision-making.

Our data acquisition systems and analytics work 24/7 to support billions of dollars of project development, commercial and regulatory decisions, commodity trades, and transportation transactions. Arbo enterprise integrations automate and modernize workflows to power systems-of-record and clear minds and inboxes.

Our strong core values and culture create a high performance and energy environment that maintains the discipline needed to drive results alongside a casual and candid atmosphere that easily allows authenticity.

Successful Arbonauts have these goals and traits in common:

  • Seek purpose in their career
  • Bring a leadership and ownership point of view to their endeavors
  • Possess strong core values and judgment
  • Have a strong interest in business administration
  • Excel in a functional discipline and enjoy multitasking across functions
  • Value and seek equity ownership in a company
  • Thrive with autonomy and undaunted by ambiguity
  • Pursue continuous improvement and learning

Responsibilities

Strategic Account Management:

  • Lead all aspects of customer communications across the lifecycle with a focus on value delivery, renewals and expansion opportunities.
  • Develop and execute strategic account plans that align Arbo solutions with customer business objectives and growth initiatives.
  • Build and maintain executive-level relationships with key stakeholders and champions within strategic accounts.
  • Conduct quarterly business reviews with strategic customers to demonstrate value, assess satisfaction, and identify growth opportunities.
  • Maintain an active in-market presence, strategically attending both formal and informal industry events and networking functions to foster relationships and to deeply understand customer and market needs.

Product & Customer Excellence:

  • Lead product onboarding and demonstrations and work with the product team to collect and analyze “voice of customer” data to inform new user stories and product roadmaps.
  • Collaborate with sales and marketing to provide inputs to pricing and deal structure decisions

Data & Process Management:

  • Collect, input, analyze, and maintain customer data in the customer relationship management (CRM) database (Hubspot).
  • Establish objectives and key results (OKRs) for strategic accounts including customer health and usage metrics and maintain a process for consistent reporting of OKRs to Arbo management.
  • Continuously improve processes and procedures for commercial functions such as,  user onboarding & training and customer service delivery.

Cross-Functional Collaboration:

  • Collaborate with marketing on product positioning, segmentation and persona development and planning.
  • Support ideation, development and execution of account-based content marketing campaigns.

About You

Enterprising | Energetic | Committed | Candid | Humble | Growth-Oriented

You:

  • are eager to apply and develop your expertise in customer success, account management, and the energy industry.
  • prefer a collaborative, growth-focused culture with strong core values where your contributions directly impact company success.
  • are a strong written, verbal, and numerical communicator online and in-person.
  • have demonstrated the ability to build relationships and achieve results in professional settings.
  • are interested in and able to grasp the complex issues and dynamics at the intersection of energy markets, industry, and technology.
  • are comfortable with ambiguity, always take ownership of your work, and proactively collaborate to execute on plans and solve problems.

You have:

  • At least 3-5 years of professional experience in customer-facing roles, business development, account management, or related fields — a plus if inside the energy industry.
  • experience building and managing relationships with managers and executives in a business context.
  • experience or orientation towards high growth entrepreneurial organizations.

Even better if you have:

  • experience or familiarity with B2B software, data, or technical services companies serving large organizations.
  • working knowledge of CRM applications such as HubSpot or Salesforce.
  • work experience in and a strong understanding of energy value chains and markets.
  • worked in growth-stage or startup companies.
  • demonstrated leadership in your professional and personal endeavors.

Compensation & Benefits

  • Annual base salary: $120,000 – $170,000 (commensurate with experience) plus,
  • Annual performance-based bonus tied to individual performance and company achievement of revenue and Annual Contract Value (ACV) targets plus,
  • Equity ownership through incentive stock options (ISOs) included as part of total compensation
  • Employer sponsored health plans (medical, dental, vision)
  • Paid parental leave
  • Flexible work hours and hybrid schedule
  • Unlimited paid time off
  • Annual professional development budget

Location

This position is based in Houston, Texas with a hybrid work arrangement.

The role requires the ability to effectively work and collaborate both in-person and remotely by utilizing widely used productivity information technology tools, such as Google Docs and Slack and being able to communicate effectively verbally and in writing, both one-on-one and in team settings.

Periodic domestic travel can be expected (15-20%), to meet customers, attend industry events, and collaborate with teammates.

Arbo is headquartered in Washington D.C.

How to Apply

Email your resume with email cover letter to Craig Heilman at careers@goarbo.com.

In your cover letter, please share:

  • Why you’re interested in customer success and the energy industry
  • What appeals to you about working with strategic accounts
  • Your career goals and how this role fits into your professional development
  • Highlights of your relevant experience


Arbo is committed to the recruitment, hiring, and promotion of qualified individuals and does not discriminate based on race, color, national origin, gender, affectional or sexual orientation, age, religion, disability, or veteran status.